Course Information:

The Key Performance Indicators (KPIs) course is a continuous process used to measure, monitor, and evaluate the performance of organizations or individuals in achieving specific goals.

The objective of the course:

The program aims to familiarize participants with Key Performance Indicators (KPIs), how to construct a KPI model, and how to collect and compile data to assess current performance status. It also aims to identify areas that require improvement and development to achieve strategic objectives and facilitate decision-making.

Detailed Objectives:

1. Defining strategic planning and its importance, and elucidating strategic objectives and their relationship to the success of the organization.
2. How to identify SMART (Specific, Measurable, Achievable, Relevant, Time-bound) strategic objectives and their types.
3. Defining Key Performance Indicators (KPIs) and their role in performance measurement.
4. How to select appropriate KPIs and determine their target values.
5. How to implement KPIs in the organization, collect and analyze data for performance measurement, and present reports.
6. Methods of monitoring and tracking performance based on KPIs, analyzing data, and presenting appropriate reports for decision-making.
7. How to use performance measurement results to improve organizational strategy.
8. Methods of adjusting and enhancing KPIs to achieve strategic objectives.

Activities and Training Methods:

• Lecture Training
• Practical Exercises
• Discussion Sessions

Course Contents:

• Introduction to Key Performance Indicators (KPIs)
• Strategic Planning
• Designing and Selecting Performance Indicators
• Data Collection and Analysis
• Implementing Performance Indicators
• Evaluation and Improvement